Product Faqs FAQ

Tips and technical resources to kickstart your experiments and keep them moving forward, including concentration calculations, centrifuges, sample management, and more.

The product I ordered from AAA Biotech does not meet my expectations. What can I do?

If the product doesn't meet expectations, contact AAA Biotech within 30 days of delivery for return instructions and refund requests. Ensure items are complete and undamaged before shipping them back for assessment.

In which application has the antibody been tested?

Each antibody from AAA Biotech is validated for one or more major applications such as ELISA, western blotting, immunohistochemistry, and/or flow cytometry. Detailed application data is available on specific product pages.

I have a technical question about one of your products. Who can I ask?

For technical questions, email AAA Biotech technical support at tech@aaabiotech.com or call +1 (619) 604-9440 during office hours for quick assistance.

How should I store my products?

Store products as instructed on datasheets - commonly in a refrigerator or freezer at recommended temperature, protected from light and potential sources of contamination.

How can I request more (product) information?

Request more product information by emailing info@aaabiotech.com or using the online contact form. A team member will respond with details tailored to your inquiry.

Does AAA Biotech sell custom products?

Yes, AAA Biotech offers custom product development, including bespoke antibodies and recombinant proteins. Contact our sales team to discuss project specifics.

Do you offer alternatives if the product I ordered is not available or discontinued?

If a product is unavailable or discontinued, AAA Biotech will suggest alternative solutions. Reach out for recommendations or compatible substitutes.

Can AAA Biotech help me find the product I need?

AAA Biotech’s support team can help identify suitable products for your research. Share your requirements via phone or email for expert guidance.

What should I do if the wrong product has been delivered?

If the wrong product arrives, notify AAA Biotech immediately and request a Return Merchandise Authorization (RMA). Return the item as instructed for rapid resolution.

How can I check if the product is in stock?

To check stock status, contact AAA Biotech by phone or email, or use the website request form for real-time availability updates.

If I want a product in a different quantity, is this possible?

For different quantities, email or call AAA Biotech. Custom pack sizes are possible for many products, depending on your needs.

How do I request prices?

Price requests can be made by contacting AAA Biotech sales via email, phone, or online form. A quote will be provided swiftly upon inquiry.

How can I see the delivery time for each product?

Delivery times are available on product pages or can be confirmed by contacting AAA Biotech. The team will share estimated timelines based on your location and order details.